At our company, we work hard to ensure that you are completely satisfied with every purchase you make from our website. We understand that sometimes you may need to return or exchange an item, and we will assist you in this process. Please review the returns policy below for more information on how to proceed with returns and exchanges.
Return Eligibility:
You can initiate a return within 15 days of the date of purchase.
Items must be in new, unused, and undamaged condition, with all original tags and packaging intact.
Certain items (eg: listing specific items) may not be eligible for return due to hygiene or safety reasons. Please check product descriptions for any specific return restrictions.
Return process:
To initiate a return, please contact our customer support team or visit the Returns section on our website.
Provide your order details, the reason for the return, and any supporting information or images (if applicable).
Our team will review your request and provide further instructions on how to proceed with your return.
Return options:
Refunds: If eligible, you may choose to receive a refund for returned items. Refunds will be processed to the original payment method used at the time of purchase.
Exchanges: If you wish, you may exchange an item for an alternative product of a different size, color, or equivalent value (subject to availability).
Return Shipping:
For returns due to an error on our part or a product defect, we will provide a prepaid shipping label or arrange for a pickup at no additional cost to you.
For returns due to personal preference or change of mind, you will be responsible for return shipping.
We recommend using a trackable shipping method to ensure the safe return of items. We are not responsible for lost or damaged returns.
Refund Processing:
Once we have received the returned item and verified its condition, we will initiate the refund process.
Refunds will be made to the original method of payment used for purchase. Note that processing times may vary depending on your financial institution.
Exclusions:
The following items are not eligible for return or exchange:
Custom or personalized items cannot be returned unless they arrive damaged or defective.
Damaged or defective items:
If you receive a damaged or defective item, please contact our customer support team immediately.
Provide detailed information and supporting evidence (such as images) to expedite the resolution process.
We will assist you to replace the item or refund according to the situation.
Please note that our returns policy is subject to change without notice. It is your responsibility to check this Policy periodically for any updates.
If you have any questions about our return policy or need further assistance, please contact our customer support team. We are committed to ensuring your satisfaction and providing a hassle-free return experience.
Thank you for choosing us. We appreciate your patronage and look forward to serving you again in the future.