At our company, we take intellectual property seriously and are committed to protecting the rights of intellectual property owners. This Infringement Policy outlines our procedures and actions for responding to any reports of infringement on cross-border e-commerce platforms.
To report copyright infringement:
If you believe that your intellectual property rights have been violated by sellers or products on our platform, please provide the following information to notify us in time:
Your contact information, including name, email address and phone number.
A detailed description of the intellectual property rights infringed (e.g. trademark, copyright).
The specific product listing or seller listing that you believe violates your rights.
Any supporting documentation or evidence that you own the intellectual property rights.
Investigation process:
Upon receipt of a valid notice of infringement, we will conduct a thorough investigation of the reported infringement. This may include reviewing relevant product listings, communicating with relevant sellers, and verifying ownership of relevant intellectual property.
Action against an infringing listing or seller:
If we determine that infringement has occurred, we will take appropriate action, which may include:
Remove or disable access to listings of infringing products from our platform.
Depending on the severity and frequency of the infringement, issue warnings or penalties to the involved sellers.
Termination of seller account in case of repeated violations or serious violations.
Counter Notification:
If you are a seller and believe that a reported infringement notice was invalid or filed in error, you have the right to file a counter-notification. This should include:
Your contact information, including name, email address and phone number.
A specific product listing or intellectual property claim in question.
A statement explaining why you believe the notice of infringement is incorrect or invalid.
Any supporting documentation or evidence that substantiates your claim.
Repeat Infringer:
We have a strict policy against repeat infringers. Sellers who repeatedly infringe intellectual property rights may have their accounts permanently terminated, preventing further participation on our platform.
Please note that while we strive to resolve claims of infringement in a timely and efficient manner, in some cases additional time may be required for investigation and resolution. We encourage all intellectual property owners to communicate directly with us with any questions related to copyright infringement.
By enforcing this Infringement Policy, we aim to maintain a trustworthy, reputable cross-border e-commerce platform that respects the rights of intellectual property owners.